Effective 15 August 2026
Cancellation by you
Cancel at least 48 hours before the scheduled start for a full refund. Cancellations received between 24 and 48 hours before the appointment qualify for a 50% refund. Fees are normally non-refundable when cancellation occurs less than 24 hours before the start or when you do not attend.
Rescheduling
You may reschedule once without charge by giving at least 24 hours’ notice. A second change or a change within 24 hours may be treated as a cancellation. We will consider genuine emergencies individually and do not limit mandatory consumer rights.
Work already started
Where you expressly ask us to begin substantial bespoke research or a written timeline before the normal cancellation period ends, the reasonable value of completed work may be deducted from a refund where legally permitted. Standard preparation questionnaires do not carry a separate deduction. We do not purchase physical materials or take deposits for the consultations currently listed.
Cancellation by us
If we cannot deliver the agreed appointment, you may choose a new time or a full refund. If a connection failure on our side prevents a meaningful session, we will reschedule without charge or refund the undelivered portion.
Requesting a refund
Email info@module-crafthub.digital with your name, appointment date, and invoice number. Do not send bank credentials. Approved refunds are returned to the original payment method, ordinarily within 7–10 business days after confirmation; your bank may require additional time.
Partial delivery and dissatisfaction
If part of an agreed consultation or written follow-up was not supplied, contact us within 14 days. We may complete the missing work or issue a proportionate refund. A refund is not available merely because an insurer, authority, employer, or regulated adviser later reaches a different decision, provided our agreed orientation service was delivered with reasonable care.